Refunds and Returns Policy
Measina refund or exchange policy.
At Measina, we’re happy to help customers who wish to return or exchange goods purchased from our stores.
If you purchased an item from Measina and it’s not of acceptable quality or doesn’t match the description, you can return it. Just bring it back with proof of purchase and we’ll repair it or exchange it or give you a refund for your purchase using your original payment method. Our policy provides you with additional benefits to those under Australian Consumer Law.
We offer a refund or exchange if you change your mind within 28 days of purchase or delivery. Items must be in their original packaging and in new condition suitable for resale. Manuals, packaging and accessories must accompany electrical and electronic products.
If you can present proof of purchase, we’ll give you a refund using your original payment method.
If you can’t present proof that the goods were purchased from Measina, we won’t be able to give you a refund or exchange.
If you have proof of purchase but it is outside the 28 days of purchase or delivery, we can give you an exchange coupon at the current price of that product.
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.
For products purchased online, you can either return or exchange the products for free via post by downloading the Returns Form and the eParcel slip that comes with the items.
For further information, please contact our Customer Support on 0415 824 943.
You can return items that you have purchased from Measina back to us via the post. Note: If you have changed your mind or require an exchange, goods must be returned within 28 days from delivery. Please refer to our Refund Policy for full terms and conditions.
Returns via the post
To return an item that you have purchased from Measina back to us via the post:
Email firstname.lastname@example.org for the returns form and fill in the details.
Put the ‘returns form’ with the items that you are returning into a suitable parcel
Take the ‘eParcel’ slip (that came with the items) and stick it on the front of the parcel.
Take the parcel to your local Post Office. They’ll then scan the barcode and provide you with a return confirmation from Australia Post so that you’ll be able to track your return.
If the item/s is large, bulky or if you have any questions, please contact us at email@example.com or call 0415 824 943 Monday to Friday between 9.00am and 5.00pm AEST and Saturday 10am - 3pm AEST.
We also reserve the right to charge you for any postage costs incurred for returns, should a refund or exchange be declined or if you’ve changed your mind. If you've requested an exchange of a product that you’ve purchased online, we’ll do our best to fulfil your request, however please note that this is subject to stock availability.